ISO/TR 56004:2019 Innovation Management Assessment — Guidance

Systematic innovation management is necessary. Many successful organizations base their innovation management on key success factors. Factors go hand in hand to succeed in implementing and managing innovation, which we call the pillars of success. These include having tangible strategies and goals, organized actions aimed at creating innovation, supporting innovation, using appropriate tools and methods, capabilities and financial and human resources, and so on.

Systematic management of innovation creates value and guarantees the future of the organization. For this reason, organizations are constantly looking for solutions to the continuous growth and development of their innovation management capabilities and performance. Achieving this important goal, in addition to clarifying the current performance of innovation management, requires the implementation of a comprehensive innovation management system, its regular and effective evaluation. Therefore, ISO 56004 is designed to answer the following basic question:

How can an innovation management assessment help advance the future of an organization and its innovation management?

This document provides guidance on the benefits of implementing an organization’s innovation management evaluation and outlines what you can expect from a proper evaluation. It also specifies how to apply the results of innovation management evaluation.

Among the items that this document comes with are the following:

The value and benefits of conducting an innovation management assessment and the reasons for using it;
Different approaches to evaluating innovation management;
Steps and impact of innovation management evaluation;
The potential for innovation management promotion and innovation management evaluation is ultimately evaluated for the organization.

 

ABSTRACT 

This document will help the user understand why it is beneficial to carry out an Innovation Management Assessment (IMA), what to assess, how to carry out the IMA, and thus maximize the resulting benefits, which are universally applicable to:

— organizations seeking sustained success in their innovation activities;

— organizations performing IMAs;

— users and other interested parties (e.g. customers, suppliers, partners, funding organizations, universities and public authorities) seeking confidence in an organization’s ability to manage innovation effectively;

— interested parties seeking to improve communication through a common understanding of Innovation Management (IM), via an assessment;

— providers of training, assessment, or advice in IM;

— developers of related standards;

— academics interested in research related to IMA.

Further, this document is intended to be applicable to:

— all types of organizations, regardless of sector, age, size, or country;

— all approaches to IM regardless of their level of sophistication, and complexity;

— all modalities of managing innovation whether centralized or decentralized;

— all ways to innovate, e.g. internal, collaborative, open, user-, market- or technology-driven innovation;

— all types of innovation such as product, service, process, business model, organizational innovation from incremental to radical.

 

GENERAL INFORMATION 

    • Status :  Published
      Publication date : 2019-02
    • Edition : 1
      Number of pages : 30

Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of any patent rights identified during the development of the document will be in the Introduction and/or on the ISO list of patent declarations received (see www.iso.org/patents).
Any trade name used in this document is information given for the convenience of users and does not constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions related to conformity assessment, as well as information about ISO’s adherence to the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www.iso.org/iso/foreword.html.
This document was prepared by Technical Committee ISO/TC 279, Innovation Management.
Any feedback or questions on this document should be directed to the user’s national standards body. A complete listing of these bodies can be found at www.iso.org/members.html.
 
 
 

Introduction

Innovation is the key driver for organizations to create value from new products, services, processes, or business models. Therefore, innovation needs to be managed in a systematic manner. Many organizations have already established their innovation management (IM). This might build on key success factors such as the innovation strategy and objectives, the operations for innovation including the processes and organizational structures, and the innovation-enabling factors, the innovation support, including among others the innovation culture, tools and methods, competencies, human and financial resources. Managing innovation in a systematic manner creates value and secures the organization’s future. As a consequence, organizations seek guidance on continuously developing their innovation management capabilities and performance. A pre-requisite is transparency of the organization’s current performance of its IM. To achieve necessary transparency here, regular and effective assessments of the IM are essential. In this context, this document is designed to answer the following over-riding question: How can an Innovation Management Assessment (IMA) contribute to the future development of an organization and its IM?
This document provides guidance on why it is beneficial to implement an IMA, what you can expect from a good IMA, how to carry it out, and act upon the results of the IMA. More specifically, the document provides the fundamentals for considering an IMA and provides the foundation for carrying out such a process. It is intended to help the user to understand the:
  •  value and benefits of carrying out an IMA (reasons behind carrying out an IMA);
  •  different approaches for an IMA;
  •  IMA process, its steps and impact;
  •  improvement potential for the IM, the IMA and, as a result, for the assessed organization.
Before continuing further, the reader is encouraged to consult Annex A of this document, which outlines the key principles behind a good IMA.
Details of an Innovation Management System (IMS) can be found in ISO 560021 with particular reference to Clauses 9 and 10 which cover performance evaluation and improvement. For details on specific innovation and innovation management tools or techniques, consult ISO 56003 and following documents in the series. The common innovation management terminology can be found in ISO 560002, “Fundamentals and Vocabulary”.
 
 
 

1   Scope

This document will help the user understand why it is beneficial to carry out an Innovation Management Assessment (IMA), what to assess, how to carry out the IMA, and thus maximize the resulting benefits, which are universally applicable to:
  •  organizations seeking sustained success in their innovation activities;
  •  organizations performing IMAs;
  •  users and other interested parties (e.g. customers, suppliers, partners, funding organizations, universities and public authorities) seeking confidence in an organization’s ability to manage innovation effectively;
  •  interested parties seeking to improve communication through a common understanding of Innovation Management (IM), via an assessment;
  •  providers of training, assessment, or advice in IM;
  •  developers of related standards;
  •  academics interested in research related to IMA.
Further, this document is intended to be applicable to:
  •  all types of organizations, regardless of sector, age, size, or country;
  •  all approaches to IM regardless of their level of sophistication, and complexity;
  •  all modalities of managing innovation whether centralized or decentralized;
  •  all ways to innovate, e.g. internal, collaborative, open, user-, market- or technology-driven innovation;
  •  all types of innovation such as product, service, process, business model, organizational innovation from incremental to radical.
 
 
 

2   Normative references

There are no normative references in this document.
 
 
 

3   Terms and definitions

For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
3.1
innovation
new or changed entity, realizing or redistributing value
Note 1 to entry: Novelty and value are relative to, and determined by the perception of, the organization and interested parties.
Note 2 to entry: An innovation can be a product, service, process, model, method etc.
Note 3 to entry: Innovation is an outcome. The word “innovation” sometimes refers to activities or processes resulting in, or aiming for, innovation. When “innovation” is used in this sense, it should always be used with some form of qualifier, e.g. “innovation activities”.
Note 4 to entry: For the purpose of statistical measurement, refer to the Oslo Manual (OECD/Eurostat 2018):‘New or changed entity’ corresponds to ‘a new or improved product or process, or combination thereof, that differs significantly from the unit’s previous products or processes’. ‘Realizing or redistributing value’ corresponds to ‘and that has been made available to potential users or brought into use by the unit’.
[SOURCE: ISO 9000:2015, 3.6.15, modified by using the term “entity” instead of “object” and by adding notes]
 
3.2
innovation management
management with regard to innovation (3.1)
Note 1 to entry: Innovation management can include establishing an innovation vision, innovation policy and innovation objectives, and innovation strategies, innovation processes, structures, roles and responsibilities and innovation support, to achieve those objectives through innovation planning, innovation operations, performance evaluation, improvement and other activities.
 
3.3
innovation process
process with regard to innovation (3.1)
Note 1 to entry: Innovation processes are generally planned and carried out under controlled conditions to realize value.
Note 2 to entry: Innovation processes are designed to manage uncertainty with innovation as the intended result. Not all innovation processes are resulting in innovation.
Note 3 to entry: An innovation process consists of several innovation activities or process elements e.g. identification of insights and opportunities, ideation, prototyping , development, deployment
Note 4 to entry: Innovation processes can be implemented within an organization or across organizations in the case of e.g. collaborative innovation, innovation clusters, value networks or ecosystems.
 
 
 

Bibliography

[1]ISO 21500Guidance on project management
[2]ISO 31000Risk management
[3]ISO 56000, Innovation Management System — Fundamentals and vocabulary
[4]ISO 56002, Innovation Management System — Guidance
[5]ISO 56003, Innovation Management Collaborative Partnerships
[6]ISO/TR 56004, Innovation Management Assessment
[7]ISO 56005, Innovation Management Intellectual Property Management
[8]ISO 56006, Innovation Management Strategic Intelligence Management
[9]CEN/TS 16555-1, innovation management systems
[10]CEN/TS 16555-2, Strategic intelligence management
[11]CEN/TS 16555-3, Innovation thinking
[12]CEN/TS 16555-4, Intellectual property management
[13]CEN/TS 16555-5, Collaboration management
[14]CEN/TS 16555-6, Creativity Management
[15]CEN/TS 16555-7, Innovation management assessment
 
 
 

 

1 Under preparation. Stage at the time of publication: ISO/DIS 56002

 

2 Under preparation. Stage at the time of publication: ISO/CD 56000

A) ISO 56000: Innovation Management System – The proper implementation of a management system or mechanism (such as: quality management system) requires knowledge of the conceptual and operational framework of that system and its appropriate planning for each platform, such as an organization. Hence, this document provides the terms, definitions, concepts and principles of innovation management and its systematic implementation.

B) ISO 56001: Innovation Management System – This document provides the executive requirements and audit of the Innovation Management System in each operating platform (such as: organization, company, factory, workshop, startup, etc.).

C) ISO 56002: Innovation Management System – Innovation Management System – This document serves as a guidance document, the generalities of an efficient and effective innovation management system or mechanism. These generalities include the design, deployment, implementation, maintenance and continuous improvement of the innovation management system that can be exploited in any operating platform (such as: organization, company, factory, workshop, startup, etc.).

D) ISO 56003: This document provides a framework, methods and tools for cooperation and innovation participation as a guidance document. In this document, issues such as: measuring the entry into partnership, challenges of cooperation and partnership and interaction between the parties and different types of cooperation and innovation innovation, regardless of the type and size of the organization, are included.

E) ISO 56004: Innovation Management System – This document presents the concepts, benefits and evaluation framework of innovation management. It also describes how to plan and implement an innovation management evaluation, regardless of the type of innovation (such as: product, service, process, etc.).

C) ISO 56005: Innovation Management System – Effective intellectual property management is the key to supporting innovation processes and in any organization on the one hand is the basis for protection and growth and on the other hand is the driving force of competitiveness. This document serves as a guide to the framework, methods and tools of intellectual property management (strategic and operational) in innovation management.

G) ISO 56006: Innovation Management System – Innovation in the organization is the product of innovative and critical thinking to internal and external conditions. This thinking has a strategic and operational approach that requires appropriate and appropriate intelligence within the innovation management system of any organization. Therefore, this document deals with the framework, tools and methods of managing the strategic intelligence of the organization in innovation management.

H) ISO 56007: Innovation Management System – Idea management is the process of creating ideas and achieving them in an effective and efficient way. Obviously, there are several steps in this process that appropriate methods and tools can help the organization to face fewer challenges. This document provides the framework, methods and tools for idea management in the innovation management system.

G) ISO 56008: Innovation Management System – It is said that “what cannot be measured can not be managed! Therefore, an organization that seeks to create value for its stakeholders through innovation needs integrated innovation management and continuous evaluation and measurement of its innovation management system. This document provides methods and tools for measuring innovation performance and operations.

The ISO 56000 document of the family of this standard introduces and explains all the terms, rules and principles of the documents of this standard family and to the organizations, companies, consultants, instructors and all those who use these documents in some way. Provides the proper use of these documents.

Family Standard ISO 56000 – Innovation Management System
NStandard numberStandard description
1
 ISO 56000

Principles and terms of innovation management system

Innovation Management System – The proper implementation of a management system or mechanism (such as: quality management system) requires knowledge of the conceptual and operational framework of that system and its appropriate planning for each context, such as an organization. Hence, this document provides the terms, definitions, concepts and principles of innovation management and its systematic implementation.
2
 ISO 56001

Implementation requirements and audit of the innovation management system

Innovation Management System – This document provides the executive and audit requirements of the Innovation Management System in any operating platform (such as: organization, company, factory, workshop, startup, etc.).
3
 ISO 56002

Generalities of Innovation Management System

Innovation Management System – Innovation Management System – This document serves as a guide document, the generalities of an efficient and effective innovation management system or mechanism. These generalities include the design, deployment, implementation, maintenance and continuous improvement of the innovation management system that can be exploited in any operating platform (such as: organization, company, factory, workshop, startup, etc.).
4
 ISO 56003

Tools and methods of cooperation in innovation

This document provides a framework, methods and tools for cooperation and innovation innovation. In this document, issues such as: measuring the entry into partnership, challenges of cooperation and partnership and interaction between the parties and different types of cooperation and innovation innovation, regardless of the type and size of the organization, are included.
5
 ISO 56004

Innovation Management System Evaluation Guide

Innovation Management System – This document presents the concepts, benefits and evaluation framework of Innovation Management. It also describes how to plan and implement an innovation management evaluation, regardless of the type of innovation (such as: product, service, process, etc.).
6
 ISO 56005

Intellectual property management tools and methods

Innovation Management System – Effective intellectual property management is the key to supporting innovation processes and in any organization on the one hand is the basis for protection and growth and on the other hand is the driving force of competitiveness. This document serves as a guide to the framework, methods and tools of intellectual property management (strategic and operational) in innovation management.
7
 ISO 56006

Strategic intelligence management tools and methods

Innovation Management System – Innovation in the organization is the product of innovative thinking and critical of internal and external conditions. This thinking has a strategic and operational approach that requires appropriate and appropriate intelligence within the innovation management system of any organization. Therefore, this document deals with the framework, tools and methods of managing the strategic intelligence of the organization in innovation management.
8
 ISO 56007

Idea management tools and methods

Innovation Management System – Idea management is the process of creating ideas and achieving them in an effective and efficient way. Obviously, there are several steps in this process that appropriate methods and tools can help the organization to face fewer challenges. This document provides the framework, methods and tools for idea management in the innovation management system.
9
 ISO 56008

Tools and methods for measuring innovation operations

Innovation Management System – It is said that “what cannot be measured can not be managed! Therefore, an organization that seeks to create value for its stakeholders through innovation needs integrated innovation management and continuous evaluation and measurement of its innovation management system. This document provides methods and tools for measuring innovation performance and operations.